Please see below some frequent questions we receive while using Remo for ICSD and how you can fix any technical issues you may be experiencing. If you are in a live event, look for a staff member to help you. They are the ones with stars next to their icons.
Before you begin, please test your microphone and camera here. This will allow you to diagnose if there is a problem and where it is. Always try refreshing the page as a first step. If you are having troubles on a mobile device, please use a computer. In addition to the instructions and screen shots below, we have a YouTube playlist with some tutorial videos.
How do I move in between tables?
How do I find another participant?
How do I make the videos of the people at my table bigger?
How do I share my screen? (This is how you share your poster)
How do I know my screen is being shared?
I can’t see the access options to the other parallel sessions or the event sponsors. How do I see that?
How do I move between floors?
How do I make the right billboard bigger?
How do I easily move between concurrent parallel sessions?
I can’t access Remo using my speaker login.
When I have my PowerPoint in present mode, I can’t see Remo. Is there a way around this?
My screen is blank and nothing is happening.
What Computer Devices and Browsers are Supported on Remo Conference?
What Mobile Devices and Browsers are Supported on Remo Conference?
My camera or microphone is not working.
Screen sharing is blocked in Safari
Screen sharing is blocked in Firefox
Can’t screen share using macOS Catalina or Mojave
Computer crashed after turning on screen sharing on Windows 10
I am in China and can’t access Remo.
FAQs
How do I move in between tables?
Double click on a table to join it. There is a max of 6 people per table.
How do I find another participant?
In the chat function (at the bottom of your screen during conversation mode and to the right of the presentations in presentation mode), use the search bar to search their name. You can then chat and ask where they are within the event.
How do I make the videos of the people at my table bigger?
You can click on a video and it will make just that video larger. You can also select ‘Tile View‘ at the very left of your controls at the bottom of the screen to make all the videos large. Within a video, you can click the arrows in the upper right hand side to make it full screen. To get back to the view of the tables, click ‘Back to Floor‘.
How do I share my screen? (This is how you share your poster)
Select ‘Share Screen‘ in your controls at the bottom of the screen. You then have three options:
- Share your entire screen: this is everything on your screen, including any notifications that occur
- Share an application window: such as PowerPoint or Keynote
- Share a tab: you can select a specific tab within your browser
Select one of the 3 options, then click on the image that you want to share. Once you do, ‘Share‘ at the bottom right will turn blue and you can click on it. Your screen will be shared. To stop, select ‘Stop Sharing‘ at the bottom of your screen.
Tip: If you want to be able to see the powerpoint window AND Remo at the same time, go to “Slide Show” then “Set Up Show” and then choose “Browsed by an individual (window)”.
How do I know my screen is being shared?
There will be another video with your name on it that is showing your screen. If you have your camera on and you are sharing your screen, there will be two videos with your name on it.
I can’t see the access options to the other parallel sessions or the event sponsors. How do I see that?
Click anywhere on the screen that isn’t a table and drag until you can see it.
How do I move between floors?
Use the “elevator” option to the left hand side of your screen.
How do I make the right billboard bigger?
Hover your mouse over the billboard to zoom in.
How do I easily move between concurrent parallel sessions?
At the bottom of your screen you will see a section that is labeled ‘Event Sponsors’. Below that will be links to the other sessions happening at the same time. Click those images, then click “Go to Session __”.
I can’t access Remo using my speaker login.
Your speaker login only works for the session that you are presenting in. All other sessions you will be able to access once the session goes live.
Are you getting this error?
Make sure that you are logging in with the email that the invite was sent to, and that you do not accidentally introduce a typo when typing it in. When you log in for the first time, the system should also remind you which email this is.
If you have created an account with the wrong email, or introduced a typo, you will need to log out of Remo to create a new account with the correct email. You can log out by clicking your initial or photo in the upper right corner of the screen, and logging out. Another common issue is forgetting the password tied to the speaker email; just use the Remo prompts to reset your password.
If you need the speaker email to be changed, please write to us at info@ic-sd.org.
When I have my PowerPoint in present mode, I can’t see Remo. Is there a way around this?
Yes, in your PowerPoint, go to “Slide Show” then “Set Up Slide Show” and select “Browsed by an individual (window)”. This will make your presentation a window when you present rather than a full screen. You’ll then share the PowerPoint application when sharing your screen. Participants won’t see if you change the size of the window.
Trouble Shooting
My screen is blank and nothing is happening.
Refresh your browser.
What Computer Devices and Browsers are Supported on Remo Conference?
Mac 10.13+: Chrome (77+) or Firefox (76+)
Mac 10.14.4: Safari (12.1+, no screen sharing; 13+ has full compatibility) or Chrome (77+) or Firefox (76+)
Windows 10: Chrome (77+) or Firefox (76+)
What Mobile Devices and Browsers are Supported on Remo Conference?
iOS Mobile Web (beta) 12.4.1: Safari (12.1+)
Android Mobile Web (beta) 7+: Chrome (77+)
We highly recommend you use Remo on a computer.
My camera or microphone is not working.
Solution 1: Try refreshing your browser.
Solution 2: Check to make sure you are using a compatible device and browser. The list of compatible devices and browsers can be found here.
Solution 3: Allow your browser to access your computer’s microphone and camera. It should automatically pop up in your browser the first time you join. If it did not or you selected the wrong option, you can click on the lock or video icon in the URL bar to adjust the settings.
For Windows 10 Users: If the above solutions do not fix your problem, you will need to allow applications access to your computer’s microphone and camera.
- Click on the Microsoft icon and click the Settings icon.
- Select ‘Privacy‘ and then search for ‘Camera‘
- Scroll down and look for the section ‘Allow access to the camera on this device‘ and click the ‘Change‘ button under ‘Camera Access for this device is on‘ [if it is already on, turn it off and then turn it back on]
- And make sure the toggle option for ‘Allow apps to access your camera‘ is also turned on
- Finally, in the app list, make sure to turn on Camera access for the browser you’re using
- To allow microphone permissions, go back to the Settings page and select ‘Privacy’ and then click ‘Microphone’
- Under ‘Allow access to the microphone on this device’ and click the ‘Change’ button under ‘Microphone access for this device is on’ [if it is already on, turn it off and then turn it back on]
- Make sure the toggle option for ‘Allow apps to access your microphone’ is turned on
- Finally in the app list, make sure to turn on microphone access for the browser you’re using
Screen sharing is blocked in Safari
You must enable screen sharing for remo.co specifically, so make sure you are on the Remo Conference website first.
- Click on ‘Safari’ and click ‘Settings for This Website’
- Check that the Screen Sharing field is not set on Deny. Set it on either Ask or Allow [set it on ‘Allow‘ if you don’t want to be reminded each time you turn on screen sharing
- Refresh your browser. The next time you try to screen share, Safari will display a window asking you to allow screen sharing
Screen sharing is blocked in Firefox
- Click on the ‘Permissions’ icon next to your URL bar
- Under permission, make sure that ‘Share the screen’ is not blocked
- Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards
Can’t screen share using macOS Catalina or Mojave
Due to increased security and permissions safeguards with macOS 10.14 Mojave and 10.15 Catalina, you may need to adjust your Security & Privacy settings to enable screen sharing of your desktop and other applications on your computer
- Update your system to macOS Catalina Version 10.15.1 or higher
- Ensure the latest Google Chrome version is installed
- Open the System Preferences app
- Go to the Security & Privacy section
- Enable Google Chrome under Screen Recording (You may first need to click the lock in the bottom-left corner to make changes to your settings)
- Enable Google Chrome under Accessibility
Computer crashed after turning on screen sharing on Windows 10
On Windows 10, Chrome freezes when screen sharing a high-resolution display. This issue is caused by a bug in Chrome. Try using Firefox instead.
If you wish to still use Chrome, the issue may go away if the ‘hardware acceleration settings’ in Chrome is disabled. To disable this:
- Go to ‘Settings’ in your browser
- Type ‘Hardware Acceleration’ in the search box
- Click on the toggle button next to ‘Use Hardware Acceleration when available’ if it is currently on, make sure the button is greyed out
I am in China and can’t access Remo.
VPN may be able to help you access Remo. Unlike proxies and browser extensions, a good VPN will encrypt your data so that it is virtually unreadable to hackers and government surveillance programs. You’ll also have your choice of virtual locations across the globe so you can easily bypass geoblocking.
Although there have been strict government crackdowns on VPNs, there are still a select few providers that will work in China If you‘re looking for a great VPN to use in China and across the globe, check this link. Above all else, we recommend installing a VPN before you travel to China. But do not worry if you are in China already, most VPN providers have a secondary alternative website that is not currently blocked by the firewall. The VPN providers occasionally change the domain name of that secondary website so that they can continually avoid the censorship.